Shipping Policy

Delivery Timeframes

Your total delivery time is made up of two parts:

1. Processing time: 24–48 hours

   After you place your order, we confirm it, check your pair and pack it carefully. Orders with Priority Processing are packed first and ship within 24 hours. We process orders Monday to Friday; orders placed on weekends or holidays are processed the next business day.

2. Delivery time: 5–12 days (USA)

   Once shipped, your order travels from our international fulfillment center to your door. Estimated delivery times (after shipment):

   • 🇺🇸 USA5–12 days
   • 🇨🇦 Canada7–14 days
   • 🇦🇺 Australia7–14 days
   • 🇳🇿 New Zealand7–14 days
   • 🇪🇺 Europe9–21 days
   • 🌎 Latin America10–25 days
   • 🌍 Other Countries12–30 days

   During holidays and peak seasons (Black Friday to New Year), please allow an extra 5–7 business days.

Please note: delivery times are estimates and don't include delays caused by customs, weather or carrier volume during busy periods.

Shipping Costs

Priority options speed up how fast your order leaves us. Once shipped, delivery times are the same for all options.

Customs, Duties & Taxes

Orders shipped outside the United States may be charged customs duties or import taxes by your country. These charges are set by your local customs authority, aren't included in our prices, and are paid by the customer.

Priority + Protection Policy

The Priority + Protection option at checkout ($11.99) includes three things: Priority Processing, shipping insurance, and 30-Day Fit Protection.

Shipping Insurance

• Coverage: If your protected order is lost, stolen or arrives damaged, we'll send you a free replacement pair. Coverage is replacement only, not refunds.
• How to claim: For damaged items, email us photos within 48 hours of delivery. For lost or stolen packages, contact us if tracking hasn't updated for 15 days, your order hasn't arrived within 30 days of shipping, or it's marked delivered but you didn't receive it (within 7 days).
• Not covered: An incorrect or incomplete address entered at checkout, or packages refused or left unclaimed.

30-Day Fit Protection: 1 Free Size Exchange

• What you get: One free size exchange per protected order. We send you the new size at no cost, including shipping, and you don't need to send the first pair back.
• Time limit: Request it within 30 days of delivery.
• Different size only: The exchange is for a different size of the same style. It can't be used for the same size, a different product, or a refund.
• Condition: Shoes should only have been tried on indoors.
• How to request: Email us your order number, the size you'd like, and a photo of the shoes next to a piece of paper with your order number written on it.
• Limits: One exchange per protected order. Protection applies only to the order it was purchased with.

General Terms

• Non-refundable: The Protection fee can't be refunded once your order has shipped.
• Contact: Send all claims to contact@trysoka.com with your order number.

Acceptance

By choosing Priority + Protection at checkout, you agree to the terms of this policy.

Lost or Delayed Packages

• Orders without insurance: If tracking hasn't updated for 15 days or your order hasn't arrived within 30 days of shipping, contact us. We'll open an investigation with the carrier and help you through the claim.
• Not covered: An incorrect or incomplete address entered at checkout, or packages refused or left unclaimed.
• Contact: contact@trysoka.com with your order number.

Your tracking number arrives by email once your order ships; please allow 24–48 hours for the first update. Track your order anytime on our Track My Order page.

Order Modifications and Cancellations

We start processing orders right away so they ship fast. If you need to change your address or cancel, email us within 12 hours of ordering. Once an order has shipped, it can't be changed or cancelled.