Shipping Information
Shipping Policy
This page explains how and when your Soka™ order is processed and shipped.
Order Processing Time
We offer two processing options at checkout:
- Priority Processing: Orders are processed and shipped within 24 hours (business days).
- Standard Processing: Orders are processed and shipped within 1–3 business days.
Processing times do not include transit time and apply on business days only (excluding weekends and holidays).
Estimated Delivery Time
Once shipped, delivery time depends on your location and carrier conditions.
- United States: 7–14 business days
- International: 10–20 business days
These are estimated delivery times and are not guaranteed. Delays may occur due to customs, weather, or carrier disruptions.
Shipping Costs
Shipping costs are calculated at checkout and displayed before payment is completed. Any active free shipping promotions will be applied automatically.
Tracking Your Order
Once your order ships, you’ll receive a confirmation email with tracking information. Please allow 24–48 hours for tracking updates to appear.
Customs, Duties & Taxes
International orders may be subject to customs duties or import taxes, which are determined by your local customs authority.
These charges are the responsibility of the customer and are not included in the purchase price.
Incorrect Address or Delivery Issues
Please ensure your shipping address is correct at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete addresses.
Lost or Delayed Packages
If your package appears delayed or lost in transit, contact us at contact@trysoka.com. We’ll investigate and work with the carrier to resolve the issue.