Support
Contact Us
Need help with your order, sizing, shipping, or exchanges? We’re here to help.
Email support
Response in 24–48 hours
Order help & exchanges
Fastest support: Please include your order number
in your message so we can help you faster.
How to Reach Us
For all inquiries, please contact us by email:
Email: contact@trysoka.com
Our support team typically responds within 24–48 hours, Monday through Friday (excluding holidays).
What We Can Help With
- Order status and tracking
- Size and fit questions
- Exchanges and replacements
- Shipping or delivery issues
- Damaged or incorrect items
Before Contacting Us
For faster help, please include:
- Your order number
- The email used at checkout
- A brief description of the issue
- Photos (if the item arrived damaged)
Exchange Requests
If you’re requesting a size or color exchange, please include:
- Your order number
- The size or color you’d like instead
- Confirmation that the shoes were tried on indoors only
Please Note
We do not offer phone or live chat support at this time. All inquiries are handled via email to ensure accuracy and faster resolution.